FAQ
What is the return and refund policy?
You may request a return within 90 days of receiving your order.
The item must be in original condition.
Please contact us at support@gradgift.com to request a return.
Approved refunds will be issued to the original payment method, and it usually takes 3-7 days after we receive the return.
Find more details in our return policy.
Can I change or cancel my order?
Once your order has been shipped, you will receive a confirmation email.
If you need to change or cancel your order, please contact us before you receive the shipping confirmation email, and we will do our best to assist you.
Do you offer gift wrapping or gift notes?
Yes. All orders are prepared to be gift-ready.
Each order includes a gift box, a bag, a greeting card, and a seal, making it ready to give directly.
What should I do if my order is damaged or incorrect?
If your order arrives damaged or incorrect, please contact us as soon as possible.
If the issue is not caused by the customer, we will take full responsibility by arranging a replacement and covering all return shipping costs.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking number and a tracking link.
You can also track your order at any time by clicking the “Track Your Order” link at the bottom of our website.
When will I get my order?
We are based in Sweden, ensuring fast and reliable delivery across Europe. Orders are prepared within 1–2 days and will arrive within 2–5 business days.
Find more details in our shipping policy.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.